Support Center

Why does SiriusXM stop streaming after listening online or on the app for a while?

We do this so we're not streaming to computers or mobile devices that have no listeners and so folks who are listening can enjoy optimum performance. If you receive a popup notice asking if you're still listening, just select "Keep Listening" and audio will resume.

Every 90 minutes we send a popup notice to see if you're still listening. If you see this message, just click the button to continue listening. If you don't click through, the player will shut down within 5 minutes of the alert.